Improved Customer Service

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Guide brings valuable tools enabling airlines to provide customer satisfaction and loyalty.

Low maintenance costs, high level of aircraft availability and short Turn Around Time (TAT) will enable airlines to offer their services at competitive fares and keep their flight schedule uninterrupted.

Passenger carriers, cargo airlines, fractional ownership companies, charter and air-taxi operators using Guide can substantially enhance the quality of their services. The following features are essential to achieve airlines customer satisfaction:

Competitive pricing

Line maintenance costs is a significant component affecting eventually the service fares quoted to customers. The Guide System streamlines Line Maintenance operations conducted at the airlines' hubs by minimizing wasted time, optimizing use of available resources and improving tracking of spare parts and equipment.

Turn Around Time (TAT)

The TAT is an important parameter that determines compliance with the planned flight schedule of the passenger carrier aircraft. The TAT is even more critical for cargo operators where the aircraft has to comply with an extremely tight ground time.

Guide enables efficient and paperless assignments of tasks and optimize available workforce. The ability to immediately tackle unpredicted events in aircraft maintenance ensures effective management of the TAT.

Aircraft availability

The availability level of the aircraft, namely its readiness and airworthy conditions is another critical factor in providing top quality service to customers. Working with constantly updated maintenance data and tasks together with immediate access to squawks management ensure the quickest actions are taken to preserve maximum operational integrity.