Open communication channel between organizations and their distributed workforce.

Organizations are often required to place an offsite network of field engineers and maintainers at remote customer sites in order to provide quicker and more efficient support. Enabling offsite workers to have real time access to critical data, as well as keeping track of maintenance work and activities performed in remote location proves to be a serious challenge.

An organized, effective system for managing offsite networks enables optimal use of resources and subsequently, better customer service.

Guide provides organizations with the tools to efficiently manage, monitor and control offsite networks via:

Real time access to data, reporting and feedback

Guide enables offsite maintenance workers to have real time access to critical data including: work assignments, technical documentation, history records and inventory levels. Additionally workers can report maintenance events in real time, while retrieving relevant data and information from the organization's data center and its product engineering staff.

Efficient resource management

Guide assists in successfully managing offsite workforce, enabling close, real time supervision over all activities. A broad view of the entire network’s status also enables the ability to respond quickly to a variety of events in addition to the ability to shift resources (manpower, equipment) between sites.

Guide enables integration with geo-mapping technologies to provide live maps and overlays that graphically describe the distribution of resources and activities.