Guide brings valuable tools to the Maintenance Center assisting in providing first class customer service.

Competitive pricing, accurate, detailed price estimation and fast, efficient provision of ready and serviced aircraft are all vital to successful customer service.

Guide improves customer service by empowering Aerospace Maintenance Centers to deliver:

Competitive pricing

The Guide System assists in improving operations efficiency by minimizing time wasted while accumulating and processing performance parameters. Maintenance Centers enjoy access to real-world, detailed part and labor data enabling more accurate and competitive price estimations.

Detailed real-time maintenance status

Guide provides real time, reliable information on aircraft maintenance progress and availability by presenting a ‘live view’ of all maintenance activities such as:  tasks, routine and non-routine work, newly created squawks and other obstacles, while raising alerts when efficiency risks are detected. 

Time wasted is cut to a minimum and customers are provided with real-time information that includes:

Accurate, detailed price estimations

By leveraging the above tools, Guide provides maintenance centers with the means to produce accurate and detailed price quotations by way of detailed reports on repair work carried out.

Parts and labor reports

Customers can be notified when components require replacement, removing the element of surprise - reducing discrepancies between quotations and final invoices.

Best practice & knowledge management

Guide is a “learning system”, constantly adopting new maintenance methodologies as experienced by maintenance personnel and automatically updating the customer community with the most effective procedures.