The following is a list of articles and studies performed by regulators, academic organizations and magazines outlining the importance of improving maintenance work flows and operations:

The Operator’s Manual for Human Factors in Aviation Maintenance
FAA

Computer and Broadband Technology in Aircraft Line Maintenance: a Task Analysis and Questionnaire
NASA Ames Research Center, Continental Airlines & San Jose State University

Airlines Work to Minimize Safety-Lapse Penalties
Wall Street Journal, December 29, 2008

Computer and Broadband Technology in the Aviation Maintenance Workplace
NASA Ames Research Center, San Jose State University

Coordination and Safety Behaviors in Commercial Aircraft Maintenance
University of Illinois

Managing for Safer Maintenance
Aviation Week

User Evaluation of Maintenance Documents (Survey)
Office of Aviation Research, Washington, D.C.

Managing Human Factors in Aircraft Maintenance Through a Performance Excellence Framework
Embry-Riddle Aeronautical University